High-trust teams and organizations outperform those with lower trust by upwards of 15 percent. Low-trust environments feature dysfunctional relationships, resistance to change and innovation, high stress, dwindling employee engagement, and administrative safety-seeking mechanisms. Surprisingly, many leaders, teams, and organizations do not think of trust as a precious resource which can be understood and cultivated to address these issues.
If you would like to make the shift towards high-trust practices, we can assist you with a systematic approach. The process begins with a team-trust assessment, which leads to teaching team members to recognize different ways of trusting and how they influence current trust-dynamics. The evaluation provides openings for respectful and action-oriented conversations about trust-needs and team practices. Team leaders and members can then take action to build trust and reap the benefits of high trust.
We also provide leadership coaching and organization development processes that will strengthen trust in teams and organizations.
High-performance teams don’t just magically happen. Teams become proficient because they have invested in learning appropriate communication and collaboration skills. They often have also mastered simple practices such as listening and summarizing, as well as advanced skills in facilitating effective meetings with complex agendas.
Leaders and team members need the right tools and practices to build productive collaboration, especially if the teams are asked to organize through project-based work or adopt self-organizing approaches. Modern organizational structures such as “flat” hierarchies, matrix, and fluid organizational forms require specific and particularly sophisticated self-leadership and communication skills to yield the benefits in innovation, engagement, and productivity that are attributed to these structures.
A team's innovation capacity is closely linked to good communication behaviors and positive team member relationships. An essential aspect of highly innovative teams is their capacity to deal constructively with uncertainty, confusion and forward movement without a pre-established process or obvious answer. We offer training to assist with developing this aspect of innovation capacity specifically. We provide a non-linear “groupware” learning process which integrates ideas from complex systems theories with real practice applied to here-and-now challenges. The result is high-performance teams with significant improvement in innovation capacity.